Service Update
All services are currently running normally

When's your ticket valid?

For tickets booked online

Tickets booked online through the Heathrow Connect website prior to 03 November 2015 can be collected from the Heathrow Express Ticket Offices at London Paddington or Heathrow Airport for up to 6 months. 

Single
Valid for one journey on date of collection and date chosen by customer online (National Rail Terms and Conditions of Carriage).

Return (Round Trip)
Valid for one calendar month after collecting from a ticket machine.

For tickets from a booking office

Single
Valid for one journey on date of purchase.

Return (Round Trip)
Valid for one calendar month from date of purchase.