Service Update
All services are currently running normally

Contact Us

Customer Relations

Heathrow Connect welcomes all customer comments, observations and enquiries. If you would like to get in touch, please use the freepost address below:

Freepost RLRZ-TZXE-BYKY
Heathrow Connect
50 Eastbourne Terrace
London
W2 6LX

Alternatively, if you prefer you can complete our online feedback form.

To help us, please tell us your journey details, including the date, time, and direction of travel. Don’t forget to include your address if you would like a reply.

For general enquiries please call 0845 678 6975

Refund Requests

For refund requests, the customer must apply in writing and send their tickets to:

Freepost RLRZ-TZXE-BYKY
Heathrow Connect
50 Eastbourne Terrace
London
W2 6LX

Queries/comments from customers with journeys inclusive of Heathrow Airport will be dealt with by Heathrow Express.

All other customer queries/comments will be forwarded to First Group for appropriate action.

Job Opportunities

If you would like to deliver customer service onboard our trains, please contact HR Department on 0208 750 6609 to learn how to apply.

Lost Property

Lost Property is managed on behalf of Heathrow Express by Heathrow Airport Lost Property. They can be contacted on 0844 824 3115 or by visting missingx.com.

Opening hours: 07:00 - 19:00 daily

Phone hours: 09:30 - 16:30 daily

Phone: 0844 824 3115 (within UK)
+44 (0)208 634 4130 (international)

Website: missingx.com

Address: Bagport UK Ltd,
Heathrow Lost Property Office,
Terminal 3 (Main Office),
Heathrow Express Building,
Heathrow Airport,
Middlesex, TW6 1QG