Service Update
All services are currently running normally

Contact Us

Refund Requests

Please contact Great Western Railway 

Customer Service

Great Western Railway Customer Service Centre can be contacted on 03457 000 125 (07:00-22:00 every day) or other contact details are available here.

Heathrow Connect welcomes all customer comments, observations and enquiries. If you would like to get in touch, please use the freepost address below:

Heathrow Connect Customer Relations Department
Freepost LON16331
W2 6BR

Alternatively, if you prefer you can contact us online.

To help us, please tell us your journey details, including the date, time, and direction of travel. Don’t forget to include your address if you would like a reply.

For general enquiries please call +44 (0) 345 604 1515.

Job Opportunities

To find out which roles we’re currently recruiting for and to apply for jobs online visit our careers site.

Lost Property

Lost Property on board the train is managed on behalf of Heathrow Express by Heathrow Airport Lost Property. They can be contacted on 0844 824 3115 or by visting

Opening hours: 07:00 - 19:00 daily

Phone hours: 09:30 - 16:30 daily

Phone: 0844 824 3115 (within UK)
+44 (0)208 634 4130 (international)


Address: Bagport UK Ltd,
Heathrow Lost Property Office,
Terminal 3 (Main Office),
Heathrow Express Building,
Heathrow Airport,
Middlesex, TW6 1QG